FAQs

WHY SHOULD I CHOOSE TO OUTSOURCE? ARE THERE BENEFITS TO OUTSOURCING?
Bristol Palmer believes that outsourcing is an amazing tool that allows the businesses that we work with to focus on their core competencies without the hassle of a steep learning curve. The benefits of outsourcing can be immediately realized when working with Bristol Palmer. It’s the most cost-effective scalable solution that you can implement quickly...and not just in number of employees, but process improvement and automation as well. Bristol Palmer is the right team to partner with to improve customer experiences and simplify operations. By partnering with Bristol Palmer, your business will develop a competitive advantage through our dedication to quality and customer experience.

I'VE ALREADY SIGNED UP WITH A BPO VENDOR, WHY SHOULD I SWITCH TO BRISTOL PALMER?
At Bristol Palmer, we are a unique breed – we look at ourselves as a partner and an extension to our clients business, not a vendor. Each partnership provides us the ability to scale and grow with our clients. Your wins are our wins, and we’re personally accountable for the work that we complete.

WHERE DO YOU RECRUIT CANDIDATES? AND WOULD YOU JUST ASSIGN PEOPLE FROM YOUR EXISTING POOL OF EMPLOYEES TO OUR NEW ACCOUNT?
At Bristol Palmer, we have an intuitive hiring process that sources the best talent and matches them with the desired tasks and projects our clients are in need of.

HOW LONG DOES IT TAKE TO LAUNCH A PROGRAM/GET STARTED WITH BRISTOL PALMER?
Bristol Palmer provides a customizable BPO Solution for each client of ours. There is no one-size-fits-all timetable that we can align to, however typically 1-2 weeks to onboard and launch an outsourcing initiative with Bristol Palmer. After contracts are signed, a member of the Bristol Palmer management team will work side-by-side with you to implement the strategy with our dedicated team members.

WHO WILL BE MY DAILY POINT OF CONTACT AT BRISTOL PALMER?
At Bristol Palmer, we’ve designed a platform that allows our clients to go straight to the management team. We feel that in order to be a true partner with the organizations we’re working with, it’s important for a senior member to be available at all times to work through any questions that come up, which is why each of our clients has Ethan’s cell phone - to ensure quality in all steps of the process.

HOW DO WE INTEGRATE WITH BRISTOL PALMER’S SYSTEMS?
Bristol Palmer is agnostic to system preferences. Our team members are proficient across all major data management & communication mediums - we actually prefer to use what our customers are used to working with. Microsoft/Google Suites and softphone adaptation are generally the tools we’ve been utilizing.

DO BRISTOL PALMER’S OUTSOURCING OFFICES WORK 24/7?
Of course! As an extension to our clients businesses, we know the day doesn’t end at 5:00pm, so we’re here to help build the best user experience possible.

WHAT IS THE TYPICAL CLIENT THAT BRISTOL PALMER WORKS WITH?
We work with high-growth companies that are disruptors. We’re agnostic to industry, and we find that our ability to operate across business verticals provides our clients a competitive advantage given the diversification of businesses we support.

HOW DOES BRISTOL PALMER ENSURE QUALITY CONTROL?
What sets Bristol Palmer apart from the traditional BPO services company is the management of project workflow. Each project, prior to go-live, is completed by a member of the management team alongside our client. We’re step-by-step curating a process manual that eliminates any ambiguity, and uncovers potential roadblocks before they happen. Once we’ve reviewed the process with our client, it’s up to our stellar team members to deliver on the process manual. Upon completion, each Bristol Palmer team-member reviews the output prior to submitting back to our clients, to ensure 100% quality.

HOW DO I APPLY TO WORK WITH BRISTOL PALMER?
To search and apply for open roles at Bristol Palmer that interest you, please visit http://join.interplay.vc or go to AngelList.
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